FAQ

What is your cancelation policy?

We require all orders to be paid for at the time of the order, you can call to cancel your order up to 48 hours in advance.

How do I find your storefront?

We have a couple locations! Check them out here.

How far in advance should I order?

The sooner the better! Obviously we like to plan ahead, but if something last minute comes up, don’t hesitate to call and see if we can fill it! Our turn around is usually around 2-3 days.

Do you offer Gluten Friendly options?

Yes we offer Gluten Friendly by special order only! We also have Gluten friendly mini 4 packs in the case!

Gluten friendly flavors available for pre order online:

Original, Banana Peanut Butter, Black Raspberry Chip, Bourbon Caramel, Bourbon Caramel Apple, Bourbon Caramel Peach, Buckeye, Caramel Apple Pie, Chocolate, Chocolate Chip, Classic with Strawberry, Coconut Cream Pie, Cookies & Cream, Cookies & Cream Birthday, Key Lime Pie, Lemon Bar, Lemon Blueberry, Lemon Raspberry, Oreo Peppermint Bark, Peanut Butter Crunch, Peanut Butter Cookies & Cream, Peanut Butter Cup, Pumpkin, Raspberry Key Lime, Strawberry, Strawberry Cookies & Cream, Sundae Twist, Toffee Chocolate Caramel, Turtle, Vanilla Bean Raspberry, White Chocolate Cranberry, White Chocolate Raspberry, White Chocolate Blueberry, Nutella Cookies & Cream, Leo’s Lemon Surprise, Neapolitan, Passionfruit Coconut, Pumpkin Chocolate Chip, Strawberry Chocolate Chip, Vanilla Bean, Mint Chocolate Chip, Mint Cookies & Cream, Pumpkin Cookies & Cream, Apple Brie, Brie & Fig, Creme Brulee, Espresso Cookies & Cream, Mango Coconut, Mango Tajin, Orange Creamsicle, Pina Colada & Santa’s Strawberry Hat

Do you ship?

Yes! We offer Nationwide shipping through GoldBelly. Click here to order!

How long will my cheesecake stay fresh?

The shelf life for cheesecake is 7 days - but you can always freeze the product to keep it fresh for longer! Just throw the box in the freezer and you’re set!

We got a slice club card - how does this work?

Our rewards card is buy 8 slices, get the 9th free!

Applicable only to deluxe and standard slices, no other items.

I have a TCG Gift Card - can I use it at all locations?

Your gift card will work at our Hilliard, Dublin & Wexner locations.

The flavor I want isn’t listed online, but I’ve had it from the bakery before over the counter… how can I get it?

Just give us a call and ask for a manager to help you! We are usually able to make it work depending on availability of ingredients! You can also email info@thecheesecakegirl.com